Brokk launches ‘My Brokk’ new online service platformPublished 20/12, 2022 at 09:41
Brokk, the manufacturer of remote controlled demolition robots, has launched My Brokk, a comprehensive online support platform that offers multiple services in a single resource.
The My Brokk portal offers two new online services: a library of manuals and other technical documents along with a web shop for ordering parts and attachments, as well as providing access to ‘Brokk Connect’, Brokk’s robot and fleet management system. The new portal makes it easier than ever for Brokk customers to access essential services any time of day, from any device or location.
Brokk provided My Brokk demonstrations at bauma, in Munich, Germany, at both its indoor and outdoor stands. “My Brokk is the next step in Brokk’s digital journey,” said Martin Krupicka, CEO of the Brokk Group. “Along with efficient equipment, customers also need efficient access to information and services to run their businesses and optimise their Brokk robots or fleets. My Brokk offers that and will continue to evolve with new services.”
Through My Brokk, Brokk owners have online access to equipment manuals, technical data, CE markings and diagrams for the first time. The information is available through My Brokk’s Documents module, allowing a customer to find and download accurate, up to date materials at any time. The documentation is available for all current Brokk models and attachments, as well as older models. The web shop also offers online purchasing for the first time, providing faster order processing and shortened delivery times. Users can view and order a full range of Brokk original spare parts and attachments, such as extra hydraulic breakers. Users can easily locate the correct parts for their robots and see prices listed in their local currency. The web shop also includes parts for older Brokk models.
Brokk Connect will also continue to evolve, providing real time updates on machine run time, upcoming maintenance needs and machine location. Wi-Fi is new and optional in addition to the mobile network connection. If a robot loses connection to the mobile network, offline mode is activated. The offline mode saves machine data to be uploaded to the mobile network when the connection is re-established. My Brokk availability will vary from market to market. Those interested are advised to contact their local Brokk distributor for availability.