As well as the standard functionality offered by the system, the mobile app offers new functions such as directions to machines and call service, whereby the app connects the customer directly with the Doosan dealer’s service operation, and a ‘chat’ option to send messages to the service provider. The next generation TMS3.0 system will be available for new Doosan ‘7’ machines later this year.

The DoosanCONNECT system is designed to increase efficiency in site management and equipment operation through the real time data monitoring of engine and hydraulic system parts of Doosan machines and other construction equipment. It provides information, mapping and visuals on their location and availability. Doosan customers receive a monthly report on equipment operations to ensure efficient equipment deployment with detailed information on service hours, fuel consumption and timely responses to filter and oil replacement.  

Doosan to expand scope of system  

Doosan plans to further expand the types of equipment covered by DoosanCONNECT and develop various services based on the telematics system to manage consumables and provide enhanced maintenance packages. The system provides comprehensive information about machine performance in a dual mode (satellite, mobile network). As such, it is said by Doosan to be the only tool of its type capable of providing this level of information, delivering insightful and cost saving data. It further allows fleet managers to compile a number of reports, including fleet status, machine details, location, operating hours and engine idle time vis a vis work time etc. According to Doosan, the telematics system provides significant benefits for customers through the use of operational data that help improve efficiency, such as altering machine idle times based on fuel usage, machine security and safety.  

The system can support multiple Doosan machines in different locations, helping customers to monitor machine utilisation rates to assess whether the right mix of machines is being used. It can also guide drivers to help them to operate equipment with higher efficiency and to locate replacement machines in the event of maintenance work or breakdowns. This also includes vigorous anti-theft and theft recovery protection systems, enabling customers to monitor the physical location of their Doosan machines, ensuring they are where they are supposed to be.

Operational data also gives owners insight into monitoring the machine’s fuel efficiency and the selected power mode in different applications. This is helpful when determining if an operator can make adjustments in order to do the same work with less diesel fuel. Doosan machines provide operators with various power modes to help them best match the power needed for specific applications.

If a problem does arise, the DoosanCONNECT system alerts owners to help reduce machine downtime. The website reports fault and warning codes, and owners or their dealers, are thus better prepared to fix the problem when they respond having more data about what is wrong with the machine. Doosan dealers can view the problem on the DoosanCONNECT website to help diagnose an issue, without physically being in the same location as the machine. With all of the information available from the DoosanCONNECT system, business owners can make better estimates when completing job bids and planning for jobs. Accurate machine usage reports, such as the number of hours a machine was used for a particular job, thereby help owners respond to new business opportunities.

Doosan telematics launched in 2005

Doosan launched its first telematics service in China in 2005, and as part of its efforts to further expand its market share in developed markets, the company is placing particular emphasis on expanding the application of its cutting edge technologies. This will be based on the DoosanCONNECT system and world class information and communications technologies (ICT), developing new products customised to local needs, and continuously upgrading its customer service.